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Flu Vaccines are here and available - please see further information and links on the right of this page. 

Preventing Diabeties Leaflet  - new patient service available!

The Surgery is participating in the National Diabeties Audit

- and this leaflet explains more.  

Advice on Hypoglycaemia & Diabetes  

Feeling unwell - not sure where to go?

Please click here for advise.



Parking is restricted to permit holders only and there is no car parking for patients.

There are still three disabled parking bays opposite the side entrance for badge holders. Please ensure your disabled badge is clearly displayed. 

Your co-operation will be appreciated

To read more about this please click here


Are you a Carer?

To find out more about the Carers' discount scheme please click here.

Electronic Prescriptions.

You are now able to choose where we send your scripts electronically to for dispensing. 

You must contact the pharmacy/appliance provider and make it known to them that you wish to nominate them to dispense your medication/appliances. They will activate your nomination.

The service is known as the Electronic Prescription Service (EPS).  

Please be aware that your script will then be sent electronically to your nominated pharmacy unless you ask us to print and keep it at the surgery for collection.  

We will contact you should we not be able to send your script to your nominated pharmacy. 

Please click here for more information.

PLEASE ALLOW 48 HOURS (i.e. 2 working days) for us to process your repeat prescriptions; unless your review date has passed and/or you are requesting medication that is not on your current repeat; in these instances it may take significantly longer.

We process over 200,000 repeat prescription requests each year and will unfortunately not be able to issue repeat prescriptions on the day they are received, as that slows down the process for other patients.  

Patients requiring prescriptions for the Contraceptive Pill are kindly reminded that they must allow 48 hours, following their consultation with a practice nurse, before they will be able to collect their prescriptions as these are issued by one of the GPs and not by the practice nurses.


The surgery is now providing health checks for patients 75 years and older. Should you be interested to attend one please ask at reception or call 01462 892 463 to book an appointment.


GP contract changes.

ALL patients (including those 75 years and over) of The Baldock Surgery have an accountable GP who will take lead responsibility for ensuring that any services which the surgery is required to provide under the General Medical Services contract (please click here for more information regarding the GMS contract) are, to the extent that their provision is considered necessary to meet the needs of the patient, coordinated and delivered to the patient. Please contact reception should you need to be reminded of who your accountable GP is.


Text reminding service:

We now send text messages to remind patients of their appointments, first when the appointment is made and then again 48 hours before the appointment. Please ensure that we have your mobile number should you wish to receive these reminders.

Please note that we cannot respond to any responses to these texts as it is an automated process.


New Clinical System

In order to better interact with other local Surgeries and Health Authorities the Baldock Surgery has migrated to a new clinical system.

Although this will now bring benefits and improvements in the longer term it does mean there is some short term disruption to our On line services following this system change.

All patients who have previously had access to on line services will need to apply to the Surgery for new log in details. You can request this in person, or by sending an email to

If we hold your verified email address on your patient record we will then be able to forward new details by encrypted email.

Should your email address not be held on our system, or not match that held on our system - we will need to verify your email address before we can issue log in details, and you will need to request a new log in in person at Reception to allow us to check identification. A verification email will be sent prior to issuing new log in details.


New requests for on line services for patients who have not had access previously can be made by completing the application form - see Menu to the right - On-line Access, or by collecting forms from the Reception. You will then need to present these completed forms in person at Reception together with your identification. Log in details will then be forwarded by encrypted email, or printed off and handed to you in person.



Patient feedback (Friends and Family Test)

Please complete an online feedback form. This offers you the opportunity to provide feedback about the care and treatment you have received at the surgery and it takes less than a minute to complete. Your feedback is important and is also shared with the surgery's Patient Participation Group. See section on the right to submit feedback.

(Site updated 05/10/2017)
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