Appointments : Tel 01462 892463

to make an appointment please telephone or come to reception 

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EVENING AND SATURDAY APPOINTMENTS

for the convenience of people who can't come during usual opening times, 

the doctors have surgeries until 8pm on Tuesday and Thursday evenings,

except the last  week in the month when late surgery is  Wednesday. 

On the last Saturday in the month, we offer appointments from  8.30- 9.45 am

These appointments must be booked in advance.

You will not be able to see a nurse, have blood tests or deal with enquiries at reception in the evening or on saturdays. 

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Seeing a Doctor

The doctors try, as much as possible, to work with a personal list system. It is, therefore, generally best for you try to see the doctor with whom you are registered. It is important that for the discussion of long term or on-going problems you see the doctor who knows you, or about that particular problem, best. This makes for much better continuity of care.

With urgent problems, or if your doctor is away or unavailable, the receptionist might need to arrange for you to see another doctor. Please bear in mind that it may well be better for you to wait until your own doctor is available if the problem is not urgent.

We do have some flexibility in the registration system. It can be arranged that your ‘usual’ doctor is different to the one with whom you are officially registered, if you prefer.

• Routine appointments with the doctor have a ten minute allocation, which includes time for the doctor’s recording of the consultation. Please bear this in mind, especially if you have more than one problem to discuss: it will often only be possible to deal properly with one problem at each visit. More than one problem may require more than one appointment.

• Emergency appointments: if  all the routine appointments have been taken and your problem cannot wait, we either offer emergency appointments at the end of each routine surgery, or a doctor will telephone you to assess your problem. These emergency appoinments have a five minute allocation and do not have set appointment times. You will be asked to attend after routine morning or evening surgery and wait until a doctor becomes available. They are only for urgent problems, and should not be used for complex, non-urgent or long-standing problems. 

Nurse Appointments

These are also made at the surgery or by ringing the appointments line at the times given above. Appointments with the nurse can be made up to 2 weeks in advance.

If you are on the contraceptive pill and need a repeat prescription, the nurses can do the necessary checks and arrange for a prescription to be collected within 48hrs.  Please be aware that the nurses cannot write a prescription for you at the time you are seen, and cannot start you on a pill, or change the pill you are taking.

Nurse’s Clinics

Nurse’s Clinics are held at varying times throughout the morning and afternoon with appointments available to book between the following times:Monday-Friday 8.30am - 12.00pm 2.00pm - 6.00pm

Home Visits

We believe that home visiting for the house or bed-bound and the terminally ill is an essential part of general practice. Home visits are, however, very time consuming. It is always appreciated if you can come to the surgery for a consultation whenever possible. If you can’t make it under your own steam then perhaps a relative, friend or neighbour could give you a lift in their car. 

Requests for home visits, unless urgent, must be made before 11.30am. A doctor will speak to you to discuss the home visit request.

Please remember that several patients can be seen at the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Telephone Enquiries

Please speak to the receptionist if you wish to arrange to speak to a doctor or nurse. She will help in arranging a time for you or the doctor or nurse to ring back, or put you through directly if they are available when you call.

The doctors try as much as possible not to disturb and interrupt their surgeries with phone calls, so it is not usually possible to speak to the doctor during surgery times (8.30-11.30am and 3.30-5.40pm) except in an emergency.

Often, you will be asked by the receptionist to ring back at the end of the morning surgery, or your number will be taken for the doctor to ring you back at a mutually convenient time.

Access for the disabled

The premises were designed for medical practice and built in 1987. In 2000 we underwent an extensive expansion and refurbishment programme.

There is a ramp at the front entrance of the surgery on the High Street. There is a special toilet for the disabled situated by the nurses’ treatment room.

All doorways are suitable for wheelchair access.